Reference

Privacy Policy for India Accounts

This page explains how we collect, use, store, and share account data when you open and use karamba from India.

Account dataCookie usePayment recordsLocal law

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How We Handle Your Data

karamba Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Where local law permits access, this policy applies to Indian accounts and to the records needed to run them. We may collect contact details, login history, device data, cookie identifiers, and payment references so the account can be verified, the wallet can be matched, and support

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requests can be handled without delay. If you use UPI, Paytm, or PhonePe, we store the transaction reference, amount, and status for reconciliation and dispute handling. We may share limited records with payment partners, fraud checks, and technical services that help keep the account working. We
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do not keep more than we need for legal, tax, and fraud-prevention duties. If a request falls outside local law, we will explain why and keep the record unchanged.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST ROUTES

Ways To Reach Our Privacy Team

If you want to ask about this policy, start with the contact path inside your account so we can match the request to the right profile.

Account form Send access, correction, or deletion requests through the form inside your account. We match the details against the profile first, then act only where local law allows the change.

Registered email Write from the email linked to your account if you need help with records, cookies, or payment entries. That lets us verify the request and avoid updating the wrong profile.

Written request If you prefer a written note, include your full name, phone number, and account email. We use those details to locate the record and reply through the same channel.

DATA CARE FLOW

Data, Cookies, and Account Records

We handle privacy requests by checking the account details against our records, then applying the change only where local law allows it.

Data scope

We collect only what is needed to open, run, and protect your account: name, contact details, device data, login history, and payment references. We avoid asking for extras that do not help us serve the account.

Cookie control

Cookies help us keep sessions live, remember language choice, and spot unusual access. You can manage browser cookies, but some parts of the site may not load correctly if you block the ones used for login.

Login care

Your password stays hashed, and we use session checks plus device signals to spot access from a new phone or browser. If a login looks odd, we may ask for a fresh verification step.

Retention window

We keep account and transaction records only for the period needed for support, tax, fraud checks, and dispute handling. Once that period ends, we remove or anonymise records where our legal duties allow it.

Change requests

If you want to correct your name, phone number, or marketing choice, send the request from your registered email or account form. We may ask for proof so we can change the right profile.

Contact route

For privacy questions, use the help link in your account or write to the address listed in the footer. We aim to answer in plain English and explain what data we hold and why.

Common Privacy Questions Answered

These questions cover how we collect data, how long we keep it, and how you can ask for changes. We rely on your registered details to confirm identity before we act, because that protects the account and keeps the record linked to the right person. If local law limits a request, we will explain the result in plain English.

We collect the contact details you enter, plus login and device signals that help us create and protect the account. If you add payment details, we keep the reference needed to match the wallet record.

Yes. We store the payment reference, amount, time, and status so deposits and withdrawals can be matched to your account. Those records also help with reconciliation, support, and any lawful audit request.

Cookies help us remember your language choice, keep you signed in, and detect unusual browser changes. If you block some cookies, parts of the account area may ask you to log in again.

Yes, you can ask us to correct your name, phone number, or email through the registered account channel. We may ask for a matching proof step before we change the record.

We keep account and transaction records only as long as needed for support, tax, dispute handling, and fraud checks. After that period, we delete or anonymise them where local law allows.

You can ask for privacy help from the account holder or from the registered email linked to the profile. That lets us confirm the request and avoid exposing data to the wrong person.

Yes. Access depends on local law and is available where local law permits. If a request cannot be actioned in your region, we will explain the limit and keep the account record safe.

Privacy Policy for India Accounts

Ways To Reach Our Privacy Team

Data, Cookies, and Account Records

Data scope

Cookie control

Login care

Retention window

Change requests

Contact route

Common Privacy Questions Answered

01 What do you collect when I open an account?

02 Do you keep UPI, Paytm, and PhonePe records?

03 How do cookies affect my session?

04 Can I correct my account details?

05 How long do you keep my records?

06 Who can ask for privacy help?

07 Does local law affect access?

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